Pingboard maintains an up-to-date list of the names and locations of all sub-processors used for data hosting or other processing of personal data.
This list is below, or you can obtain a copy by contacting dpa@pingboard.com
Infrastructure
| Sub-Processor | Location | Scope of Processing |
|---|---|---|
| Amazon AWS | USA | Core hosting infrastructure |
| Bonsai | USA | Search indexing |
| FileStack | USA | Image & file storage |
| Heroku | USA | Core hosting infrastructure |
| Mailgun | USA | Sending application messages (email) |
| MemCachier | USA | Database caching |
| Twilio | USA | Sending application messages (sms) |
Customer Service
| Sub-Processor | Location | Scope of Processing |
|---|---|---|
| Drift | USA | Contextual conversations with customers and website visitors |
| HubSpot | USA | Customer Relationship Management |
| Intercom | USA | Contextual conversations with customers and website visitors |
| Zendesk | USA | Support ticketing |
| Zuora | USA | Billing |
Other Functions
| Sub-Processor | Location | Scope of Processing |
|---|---|---|
| Airbrake | USA | Error logging |
| Chartio | USA | Analytics dashboard |
| Crashlytics | USA | Mobile application error logging & diagnostics |
| FullStory | USA | Analytics |
| Google Analytics | USA | Analytics and signup conversion tracking |
| NewRelic | USA | Performance monitoring |
| Segment | USA | Middleware to enable many of the listed sub-processors |